Code of Ethics and Corporate Conduct
At Mark Lovers, we are committed to maintaining the highest standards of ethics and professional conduct. The values that define us are the foundation of our company and guide our actions at all times.
Through this manual, we have established clear guidelines that will enable us to act with integrity and responsibility in all our interactions with our clients, suppliers, collaborators, and society in general.
We recognize that building long-term relationships is based on loyalty to our company, so it is essential that each of our collaborators shares this value and acts accordingly. In this way, we can continue to grow together and achieve sustainable and responsible success.
We have over 10 years of experience in the Latin American market. During this time, we’ve had the opportunity to work with leading companies in the sector and have achieved spectacular results, both in terms of quality and quantity. We’re proud of what we’ve accomplished and are eager to continue growing alongside our clients!
Our slogan is “Your company at its best version.” We achieve this by combining innovation, creativity, and strategic thinking.
Our values
Respect
- Respect for human rights: at Mark Lovers, we value and respect all individuals, regardless of their background, gender, sexual orientation, religion, or political beliefs. Additionally, we promote working in a safe and healthy environment for everyone.
- Respect for diversity and inclusion: we believe that diversity in all its forms makes us stronger as a team and as a company. Therefore, we work in an inclusive environment where all voices are heard and valued.
- Respect for the environment: we are aware that our actions can impact the environment, so we work on reducing our environmental footprint and promoting sustainable practices..
- Respecting the dignity, equality, and freedom of all individuals.
- Promoting a safe, healthy, and harassment-free work environment, free from discrimination and violence.
- Complying with labor standards and applicable laws regarding human rights.
- Valuing and respecting diversity of thought, culture, gender, sexual orientation, religion, and disability.
- Fostering an inclusive and welcoming work environment for all individuals.
- Promoting the sustainable use of natural resources and minimizing the environmental impact of our activities.
- Complying with environmental standards and applicable laws.
Loyalty
For us, loyalty is a fundamental value. We commit to being loyal to our clients and collaborators, building long-term relationships based on trust and honesty.
- Maintaining the confidentiality of company information and that of our clients.
- Not using privileged information for personal gain or that of third parties.
- Acting at all times in the best interest of the company and our clients.
Professionalism
We work with rigor, ethics, and responsibility to provide quality services to our clients.
- We strive to stay up-to-date with the latest marketing trends and maintain a high level of professionalism at all times.
- To perform our work with efficiency, effectiveness, and quality.
- To maintain an ethical and respectful attitude towards our clients and suppliers.
- To continually update our skills and knowledge.
Resource efficiency
- We value the resources at our disposal and work on optimizing them.
- We aim to offer effective and efficient solutions for our clients, utilizing resources responsibly.
- Utilizar los recursos de la empresa de manera responsable y eficiente.
- Evitar el desperdicio de recursos y promover la cultura de la reutilización y el reciclaje.
Responsibility
- We take responsibility for all the projects we undertake and commit to meeting the agreed objectives and deadlines.
- Fulfilling the commitments made to our clients, suppliers, and collaborators.
- Taking responsibility for the consequences of our actions and decisions.
Honesty
- We act with transparency and honesty at all times.
- We strive to build relationships based on trust and honesty.
- We communicate openly with our clients and colleagues, and ensure that we fulfill our promises.
- Acting with integrity and transparency in all our activities.
- Not engaging in illegal or fraudulent activities.
Creativity
- We believe in creativity as a key element in the success of our projects.
- We foster creativity and innovation in everything we dos.
- Promoting creativity and innovation in our developments and projects.
- Seeking original and effective solutions to meet the needs of our clients.
Leadership
- We guide our clients on their path to success, offering them our knowledge and expertise.
- We are leaders in our field and strive to stay at the forefront of the latest trends.
- Guiding our clients on their path to success, being innovative and proactive every step of the way.
- Directing the team in achieving objectives, promoting creativity and teamwork to achieve exceptional results.
Communication
- We communicate clearly and assertively to ensure the success of projects.
- We listen to and value the opinions of our collaborators and clients to provide personalized and effective solutions.
- Actively listening to others, paying attention to their concerns and needs.
- Speaking clearly and directly, without attacking or blaming others, and expressing one’s own feelings and thoughts appropriately.
Flexibility
- We understand that everyone is unique and has different needs. We adapt to those needs and are flexible to find solutions that work for everyone.
- Negotiation and flexibility are key values in our agency, and they are essential for establishing lasting and fruitful relationships with our clients.
- Maintaining an open and flexible attitude to adapt to the needs or situations that arise.
- Being able to reach satisfactory agreements for both parties in a negotiation.
- Showing commitment and willingness to continue working with the client in the long term.